Product Features

AI-Powered Conversational Commerce Platform

Key Features

Autonomous Shopper Guidance

Reusable Knowledge Engine

Real-Time Telemetry & Insights

Fail-Safe Experience Design

Conversational Commerce & Product Intelligence

KOSMO AI turns product discovery into a natural conversation. Customers can search, compare, validate, and decide on products using everyday language instead of rigid filters. The platform understands intent, constraints, and preferences; explains product differences in plain language; answers detailed product questions; provides personalised size, fit, and specification guidance; and verifies compatibility with a customer’s existing setup. This helps shoppers move confidently from discovery to decision without leaving the page.

Human-Like Navigation & Guided Buying

KOSMO AI understands vague, comparative, and goal-based queries like “better quality,” “cheaper alternative,” or “for my specific use case.” Shoppers don’t need to understand catalog structures or categories—KOSMO AI guides them across the product range the way a knowledgeable in-store associate would, helping customers quickly narrow choices and make confident decisions.

Conversion, Checkout & Revenue Optimisation

KOSMO AI removes friction at high-intent moments by answering last-minute questions about shipping, returns, payments, discounts, and checkout flow. It simplifies policies, recommends relevant add-ons, bundles, and upgrades, and supports customers with order tracking, setup, usage tips, and troubleshooting—reducing cart abandonment, increasing order value, and lowering support load.

Customisation, Control & Brand Experience

Retailers have full control over how KOSMO AI appears and behaves on their website. The chat widget can be customised with different icons, colours, size, position, titles, and welcome messages. All changes are visible in a live preview before deployment, ensuring a consistent, on-brand customer experience.

Conversation-Driven Analytics & Continuous Learning

Every customer conversation becomes actionable insight. KOSMO AI provides analytics such as total conversations, total messages, engagement depth, top conversations, hot topics, and recent chats. Retailers can drill down into product-level feedback, customer sentiment, trending requests, and common objections. This real-time feedback loop continuously improves AI responses and enables faster, smarter, data-driven decisions.